Ayush Kumar

Developed a comprehensive full-stack educational technology application using Next.js and Express within a TurboRepo monorepo architecture, enabling streamlined development workflows.

Engineered a robust content management system leveraging Cloudflare R2 and Amazon S3-compatible storage, facilitating seamless delivery of high-resolution images with minimal latency.

Architected a global state management system with Zustand, integrating role-based access control and persistent stores to significantly improve component performance and reduce property drilling in complex UI hierarchies.

Improved the feature flag management system by developing an Angular-based admin interface, enabling real-time control of contact center AI features across environments and drastically reducing deployment time.

Refactored a data pipeline to transform JSON payloads from conversations into optimized Google BigQuery schemas, enabling companies to access real-time performance metrics and improve customer support through data-driven decisions.

Collaborated with the engineering team to implement and analyze Apache JMeter load tests for 10,000 concurrent users, contributing to improved session management strategies that reduced latency for maintaining agent-customer connections.

Reduced operational costs by over $5,000 per month by self-hosting and fine-tuning an open-source large language model on Amazon EC2 instances using HuggingFace Transformers and PyTorch, enabling text generation through endpoints.

Integrated a seamless onboarding experience in React and Next.js using dynamic templates, optimized user flows, and A/B testing with PostHog, which reduced account creation churn by nearly 60% while dramatically boosting user retention.

Engineered lightweight and efficient integrations for third-party social networks (Facebook, Instagram, WhatsApp) using Bun and Hono, enabling advanced image recognition and intelligent responses to story mentions and replies.

Leveraged Google Dialogflow CX and Google Dialogflow ES for advanced entity recognition, intent classification, and fulfillment capabilities to design and implement intelligent agents capable of handling complex contact center interactions.

Enabled instant itemized bill delivery for a national healthcare provider by developing webhooks and integrating third-party RESTful APIs with telephony partner Avaya, automating roughly 25,000-75,000 billing inquiries.

Deployed a microservice that leverages customer purchase history to deliver personalized product recommendations and promotions, optimizing targeting strategies and resulting in an increase in conversion rates for a national retail company.